Our Refund Policy: A Hassle-Free
Experience for You

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (NOT APPLICABLE FOR SAMPLES / DECANT)

At Perfume Wolf, your satisfaction means everything to us. That’s why we’ve created a return policy that’s straightforward and designed with your convenience in mind. If something isn’t right—whether the item arrived damaged, is defective, not what you ordered, or missing any parts—we’re here to make it right.

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When Can You Request a Refund?

You’re eligible for a refund if:

• The item you received is physically damaged, faulty, incorrect, or missing any accessory.

• It’s returned in the same condition as you received it—unused and in its original packaging.

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How to Start a Return

Returning a product is simple:

1. Just give us a call at [PERFUME WOLF PHONE NUMBER] or drop us an email at perfumewolf.pw@gmail.com explaining the issue.

2. Our friendly customer care team will walk you through the process and arrange a pickup from your location.

3. Pack the item securely in its original packaging to avoid damage in transit.

4. Returns are accepted only within 7 days of receiving the order (date of delivery).

5. It is customer's responsibility to return the product back to us at our address - Yari Road, Andheri West, Mumbai, Maharashtra 400061.

Once we get the product back and check its condition, we’ll process your refund without delay.

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Return Shipping Costs

If you’re returning a product because it was damaged, defective, or the wrong item was sent, a small charge of Rs. 150 will be charged as shipping cost.

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Exchanges

Currently, we don’t offer exchanges or returns for items delivered in perfect condition. Please inspect your order as soon as it arrives and contact us immediately if there’s a problem.

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Order Cancellations

Changed your mind? No problem. If your order hasn’t been shipped yet, just get in touch with us as soon as possible and we’ll cancel it for you.

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Refund Timeline

Once your return is received and inspected, we’ll let you know whether your refund has been approved. If it is, the amount will be sent back to your original payment method within 10 business days. Keep in mind that banks or credit card companies might take a bit of time to reflect the refund in your account.

For cash on delivery orders, we’ll reach out to collect your bank details (which must match the name on your order) and make sure the refund is transferred to your account smoothly.

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Return Policy for Sample/Decants

Return / Exchanges are Strictly not allowed for Decants/Samples in any circumstances.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pw.perfumewolf@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pw.perfumewolf@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at perfumewolf.pw@gmail.com.